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  1. How do I get started with XPO ? Do you provide trial ?
    1. Contact us to arrange a session for us to understand your need. We will propose to you an onboarding plan to ensure you get the value out from the platform.

  2. Does the XPO-created Dynamic Ads work on Mobile App and Mobile Sites ?
    1. Yes, as the ad is created using HTML5, it can work cross-screens and platforms on Web, Mobile Web/Site as well as Mobile App. You just need to provide/use the right sizes.

  3. Can I use XPO platform to do ad placement on GDN/ADX ?

    1. Yes, you can use the platform to do media buying / ad placement on GDN/ADX and other Supported Publishers and Ad Exchanges too. To get started, you will need to top up your account with credits to start running campaign on these platforms.

  4. Certain features are not available in XPO for me to create the Dynamic Ads that I wanted. What can I do?
    1. Contact us and let us know what you are looking for. If we don't have such feature, we will see if we can proceed to implement and come back to you with a timeline. Additionally, we do provide customisation service for a fee under Managed Services.

  5. Do you provide outsource service? I do not have my own team of designers/operators, nor the manpower to operate XPO but I am still interested in using XPO.
    1. Yes, we provide a range of Managed Services. Contact us to get your requirements communicated to us. Our Account Managers will work with you to provide a quotation.

  6. Can I enrol enroll for Managed Services for certain work while I operate on self-serving?
    1. Yes, we can work out something to fit your needs. Get in touch with us.

  7. How can I grant my designer or other end users to access XPO platform?
    1. You can create different user account with different roles and permissions.

  8. My designer has completed the creative using XPO. We want to send the ad tags to certain publishers that we work with. Would it possible for us to send/download them the ad tag (or probably known to you as Creative/Ad Unit/Third Party Tags) ?
    1. Yes, you can do this in XPO. You will need to click send/download AdTag in the campaign detail page to send the ad tags to the publishers. NOTE: you will NOT be able to export out the creative/HTML files

  9. My team/company is using DoubleClick (DCM/DFA/DBM). Does XPO support downloading/sending AdTag in inthe same format as DCM/DFA/DBM?
    1. Yes, you can download or send the Ad Tag from XPO in the same manner as how you would do trafficking/running/executing via the DoubleClick Bid Manager or DoubleClick Campaign Manager or DoubleClick for Advertisers. XPO also supports other formats too (Supported Publishers and Ad Exchanges).

  10. I have my own set of creative files. However, i want to use XPO to do ad serving for the resources/creatives. Is this possible? if yes, what are the charges?
    1. XPO currently does not support uploading of your own format/creatives. What you can do is for you to re-create your creatives easily in XPO using XPO Designer. You will be charged for Ad Serving cost. If you have further/any customization requests, you can engage us as part of Managed Services Please refer https://xpo.knorex.com/ - Managed Service section for Managed Service Fees.

  11. Can I buy mobile inventory (e.g. AdMob) through XPO?

    1. Yes, you can buy mobile inventory via XPO. View Supported Publishers and Ad Exchanges. If you don't see the supplier there, let us know.

  12. How do I change the creative after it is being approved by Google (to be ready to run via GDN), do I have to re-seek approval from Google again?
    1. Yes, every time there is a change in the creative, there is a requirement to seek for the approval from Google if you intend to run any ads on Google's ad exchanges.

  13. If multiple campaign items have same ad unit running at the same time, how can i implement the impression tracker tracker?

    1. The impression tracker is link to campaign item, you can implement multiple at the same time.

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  1. How much does it cost to use the XPO platform?
    1. XPO follows a monthly commitment fee. We also provide large-volume planplansGet in touch with us for us to customize a plan for you.
  2. Does XPO support retargeting? How much does it cost?
    1. Yes, XPO supports retargeting/remarketing at no additional cost. You will need to place a XPO Pixel Tag on your website and we will be able to target your users immediately. The pixel tag is available within the XPO platform.

  3. What will be the charges to run the campaign on GDN/ADX
    1. No charge.

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  1. How do I clone creative design/style items without having to repeat all the steps? I have created one with size 750x400px. I want to reuse the creatives for a different size 1000x500px.
    1.  You can only clone a Dynamic Ad of the same size (due to image resolution constraint). However, there are exceptional cases that you can still clone:
      1. Original ad size is 970x70px with the ability to expand to 970x250px, hence you can clone to a non-expandable ad of size 970x250. Notice the maximum size restriction.
      2. From XPO dashboard, click on the button “Design Creative” found at the top right.
      3. Select the respective advertiser to display the list of designs.
      4. Find and click on the Clone button for the specific design.
      5. Once done, go to the campaign page items , and load the Designer, and the ; the “Design” that you just cloned will be available on the template listing.

  2. How do I change content/Image in slider?
    1. You can do it using the Manage Feeds option in the Designer.



  3. How do I add/ delete destination in Booking Mask?
    1. By using Options you can add/delete property in the booking drop down.
       


  4. How/where do I insert the UTM tags? 
    1. You can do this via the XPO Curator. Once you have added a feed in the XPO Curator, there is an option to add UTM tag(s). Check out this instruction to add third-party ad tracking 

  5. How do I create an ad with two languages ?
    1. You will have to create 2 campaign items; one for each language. Each campaign item shall have its own set of creatives and feeds in its respective language.

  6. Can I use one UTM tag for two different ads of size 300x250px and 300x600px assuming that the two ads use the same feed?
    1. Yes, you can use the same UTM tag for both sizes unless you want to be able to track separately for each size.

  7. What are the setting requirement requirements to execute a booking mask?
    1. The booking platform will generate a unique session id before it redirects us to the result page. Hence, we are unable to make a request to your result page.
      If you restrict your booking domain request, we need you to open access for us . So so that we can call the result page from our end. Our goal here is to make a call to your booking page with the list of specific parameter from the iBanner. Alternatively, you can also provide us the deeplink urlURL.

  8. Does XPO Designer support creation of adaptive ad?
    1. Yes, adaptive Dynamic Ad is supported. We have a video on how to create it https://youtu.be/SSq2mP-sya

  9. Can we use the existing creative design to new templates? Option to load template on existing viewpoint?
    1. Not supported at the momentUnfortunately, that is not currently supported.

  10. Will the images be edited when the viewport sizes changed?
    1. Ans: images Images that are being uploaded from one viewport to another will be identical. no No image resizing being will be done. However, it's advisable to load a different set of images in according accordance to the viewport , so that it will look looks good in the BD.

  11. Can I resize the ad once i I have created it?
    1. No, you cannot as the ad tag would be affected. Prior to creating the ad, you would have to set up the proper size and the corresponding campaign information.

  12. For Adaptive ads, How do I change the height of it?
    1. In Designer, modify the viewport width and adjust height settings accordingly to do that.

  13. Will the ad size change If I zoom out / in?
    1. No, by zooming in or out, you would only change the viewing size of the browser. You are/will not change the The size of the ad remains.

  14. Can I use samethe same/existing template to create for different viewport/sizes?
    1. Images that being uploaded from one viewport to another will be identical. There is no image resize being done. However, it's advisable to load different set of images according to the viewport to ensure good quality images for your ad.

      No, XPO currently XPO does not support this feature . We are looking to support this in the upcoming version.

    Will the images be edited when the viewport sizes changed?
    1. but it is in our product roadmap.

  15. (TABS) 
    • Does XPO support auto-rotation of tabs?
      1. Yes, XPO supports auto tab-rotation. Check out https://youtu.be/j8v6h8v_9Yw
    • What is the sequence/order for the tab rotation ?
      1. The tabs will auto rotate in sequence. So, the next time a visitor visits, it will show the next tab first.
    • What happens if I have a video in the tab and it is playing within one of the tab, will the tab rotation stop ?
      1. No, it will keep rotating unless the end-user hovers their mouse over the video.

  16. (MAP) 
    • Does XPO support map feature?
      1. Yes, check out the guide our guide at XPO Designer#MapComponent
    • Can the map component supports support GPS feature within it?
      1. Yes, if the user uses modern browsers (e.g. IE10 & above, latest Chrome, Firefox, Safari) and the user allows for GPS to be used within the browser. From the IP address of the user, XPO can also derive the location information though although the granularity/accuracy will not match what the GPS coordinates can provide.

  17. (COUNTDOWN CLOCK) 
    • Does XPO support countdown clock feature?
      1. Yes, check out XPO Designer#CountdownComponent  or  https://youtu.be/kfKv2cCySoU
    • Does the clock support fade-out transition?
      1. No, not at the moment.
    • How do I change the colour color of the clock?
      1. You need to add color to the background colour.
    • How to add transitions?
      1. This is not supported for now.

  18. Is XPO able to support the requirement to execute booking mask?
    1. No, as your booking platform will have generated a unique session id before redirecting to the result page. Hence, we will not be able to make a request to your result page.

  19. Will the rotation change if the portrait/ landscape is not chosen?
    1. It depends, it might change according the max width size being set in the viewport. For adaptive ad, it is advisable to set the landscape/portrait for each viewport design.

  20. How to create dynamic content without slider/scrollable content ?
    1. Dynamic content currently can only be created using Slider, Scrollable Content or Video List only.

  21. Why do I see text appearing with "..." in the slider?

    1. This is due to fact that the text box is too small to show all the contents. To resolve this, go to Designer's layer panel, Select FEED CONTAINER > TEXT/TITLE. Resize the text box OR text size.

  22. How do I fit the images to frame on dynamic content?
    1. In Designer's Layer panel, Select  FEED CONTAINER > IMAGE. Under the STYLE option (Right panel), change FIT onto Width, Height or Automatic.

  23. Why I cannot see some of the images that I have added in Designer?
    1. Check the layer panel, other layer/component might be blocking the image. Re-arrange the image layer to the top to resolve.

  24. How do I clone an adaptive design (of the same target size) ?
    1. Go to XPO > Dashboard > Design Creative > Select the design that you would like to clone and click on CLONE. The new ad shall appear as the selected ad when you open the new ad in Designer.

  25. How do I install/use a new/custom font? Does XPO support custom font ?
    1. In Designer, top left. An option called FONT > Add new. XPO only accepts OTF & TFF File. It will appear as a part of selection on Font family after installation. 

  26. How do I move the components in Design panel ?
    1. Select the component, drag and drop.  move the object with thisor resize with this .  

  27. How do I add animation transition effect?
    1. In Designer, go to Component layer. You should see  Select the desired effect.

  28. How do I hide the component from the Design panel?
    1. De-select this icon  on the layer panel to hide components from appearing in the Design panel. Note that this does not hide the component from Preview.

  29. How do I hide certain item from showing on the Preview panel?
    1. In the component option panel (Right). Under GENERAL option, check the option  to hide items, or otherwise uncheck to unhide.

  30. Do I have to re-create the whole Dynamic Ad for different viewport for adaptive design?
    1. No, you can copy (cmd+c / ctl+c) all layers & paste (cmd+v / ctl+v) in different viewport, remember to rearrange the components to fit the screen size.

  31. I cannot seem to find the COMPONENT option. Where is it located ?
    1. You probably have selected the wrong layer. Re-check your selected layer.

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